Mochabug AB – Terms of Service

Effective Date: October 1, 2025
Last Updated: October 1, 2025

Company: Mochabug AB, a company registered in Sweden
Address: Roslagsgatan 4, 113 55 Stockholm, Sweden
Website: https://www.mochabug.com

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of Mochabug’s cloud-based automation and integration platform (the “Service”).

By creating an account, accessing, or using the Service, you (“Customer”, “you”, or “your”) agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Definitions

Affiliate – with respect to a party, any entity that directly or indirectly controls, is controlled by, or is under common control with such party. “Control” means possession, direct or indirect, of more than 50% of the voting securities or other ownership interests, or the power to direct or cause the direction of the management and policies of an entity, whether through ownership, by contract, or otherwise.

Confidential Information – All non-public information disclosed by one party to the other that is designated as confidential or reasonably should be understood as confidential.

Customer Data – Any data, content, or information submitted by the Customer to the Service.

Documentation – Technical and user documentation for the Service, as made available by Mochabug.

Order Form – The online or written order specifying your subscription plan, fees, and term.

Personal Data – Any information relating to an identified or identifiable natural person as defined under the GDPR.

Service – Mochabug’s hosted cloud platform, including APIs, integrations, and tools provided on a software-as-a-service basis.

Term – The subscription period during which you are authorized to access and use the Service under these Terms.

3. Access Rights and Restrictions

3.1 Access Grant

Subject to your compliance with these Terms and timely payment of applicable fees, Mochabug grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during the Term for your internal business purposes.

3.2 Restrictions

You may not:

  • Copy, modify, or create derivative works of the Service or its software
  • Decompile, reverse engineer, or extract source code
  • Use the Service to build or operate a competing product
  • Circumvent access or usage controls
  • Use the Service for unlawful, infringing, or harmful purposes

3.3 Free and Trial Use

Free or trial access may be provided “as is” without warranty or obligation to retain data.

3.4 Marketing

Mochabug may use your company name and logo in sales, website, PR and marketing materials if you choose to opt-in.

4. Service Availability and Support

4.1 Service Delivery

The Service is delivered solely via cloud infrastructure managed by or on behalf of Mochabug. All Customer Data is stored within EU data centers. Data does not leave the EU without Customer consent.

4.2 Uptime Commitment

Mochabug aims to maintain a monthly uptime rate of 99.5% (“Uptime Commitment”). Uptime is calculated as:

Uptime % = [(Total Minutes in Month - Downtime Minutes) / Total Minutes in Month] × 100

4.3 Permitted Downtime Exclusions

The following are excluded from Downtime calculations:

  • Scheduled maintenance (with 48-hour advance notice, not to exceed once per month for up to 4 hours)
  • Service upgrades and patches
  • Third-party service failures (DNS providers, cloud infrastructure providers, CDNs)
  • Network issues outside Mochabug’s infrastructure
  • DDoS attacks or other malicious activity directed at the Service
  • Beta features, experimental plugins, or preview functionality
  • Force majeure events as defined in Section 15
  • Downtime caused by Customer’s actions, plugins, or configurations
  • Planned maintenance given at least 48 hours notice

4.4 Service Credits

If monthly Uptime falls below the Uptime Commitment in a calendar month (excluding Permitted Downtime), Customer may request a service credit according to the following schedule:

Monthly Uptime AchievementService Credit
< 99.5% but ≥ 99.0%5% of monthly fees
< 99.0% but ≥ 98.0%10% of monthly fees
< 98.0%30% of monthly fees

Service Credit Terms:

  • Credits must be requested in writing within thirty (30) days of the end of the month in which the downtime occurred
  • Credits are calculated based on the monthly subscription fees for the affected Service
  • Credits are applied to future invoices and have no cash value
  • Credits are Customer’s sole and exclusive remedy for availability failures
  • Service credits do not apply to free or trial accounts
  • Maximum total credits in any twelve (12) month period shall not exceed 30% of annual fees paid

4.5 Support

Support is provided according to the tier specified in your Order Form or subscription plan:

Free Tier:

  • No SLA guarantees
  • Self-service documentation

Paid Tiers (Starter, Professional):

  • Email support: support@mochabug.com
  • Response time: 48 hours for normal priority issues
  • Access to public Discord channel
  • Access to documentation and knowledge base
  • Support hours: Monday-Friday, 09:00-17:00 CET/CEST (excluding Swedish public holidays)

Enterprise Tier:

  • All Paid Tier benefits, plus:
  • Priority email support with escalation
  • Response time: 24 hours
  • Dedicated Discord channel for direct team communication
  • Support hours: 24/7 for critical issues, business hours for normal priority
  • Quarterly business reviews (for annual contracts)
  • Dedicated customer success manager (for contracts above specified threshold)

Support Priority Definitions:

  • Critical: Service is completely unavailable or unusable; significant business impact
  • High: Major feature is unavailable or severely degraded
  • Normal: Minor issues, questions, or feature requests

4.6 Sub-processors

Mochabug uses select third-party sub-processors to deliver the Service. A current list of subprocessors is maintained at www.mochabug.com/subprocessors and is incorporated into the Data Processing Agreement.

Mochabug will provide thirty (30) days’ notice before adding new sub-processors. Customers may object to a new sub-processor within fourteen (14) days of notice; if the parties cannot resolve the objection, Customer may terminate the affected Service without penalty.

4.7 Issue Resolution

Mochabug will use commercially reasonable efforts to address reported errors, bugs, and defects in the Service. Priority and timeline for resolution will be determined based on:

  • Severity and business impact of the issue
  • Number of customers affected
  • Availability of workarounds
  • Technical complexity of the fix
  • Allocated engineering resources

Critical issues affecting core Service functionality will be prioritized for resolution. Issue resolution timelines are not guaranteed and may vary based on the factors above. Mochabug reserves the right to determine whether and when to address any particular issue based on its product roadmap and resource allocation.

5. Customer Data and Privacy

5.1 Ownership

You retain all ownership rights in Customer Data.

5.2 Use of Data

Mochabug processes Customer Data solely to deliver, maintain, and improve the Service, consistent with its Privacy Policy and Data Processing Agreement (DPA). Credentials and sensitive configuration data are encrypted in storage and in transit. Mochabug will not access Customer Data except when necessary for support or maintenance.

5.3 Personal Data

When processing Personal Data on your behalf, Mochabug acts as a data processor and you act as the data controller under GDPR. The parties’ respective obligations are governed by Mochabug’s DPA.

5.4 Data Retention and Deletion

Upon termination or written request, Customer Data will be deleted within thirty (30) days, unless retention is required by law or necessary for dispute resolution. Backup copies may persist temporarily, but not longer than sixty (60) days after deletion.

5.5 Security Incidents and Breach Notification

Mochabug will notify you without undue delay, and in any event within seventy-two (72) hours, of becoming aware of any confirmed unauthorized access, loss, or disclosure of Customer Data or Personal Data (“Security Incident”).

Such notification shall include:

  • The nature of the incident
  • The categories and approximate number of affected data subjects and records
  • Measures taken or proposed to address the incident
  • Contact information for further inquiries

Mochabug will reasonably cooperate with your investigation and provide assistance as necessary for regulatory compliance.

5.6 Security and Compliance

Mochabug implements industry-standard security practices:

  • Encryption at rest (AES-256) and in transit (TLS 1.3)
  • All traffic on our internal network is encrypted and uses strong firewall policies
  • No public endpoint other than what is stated in our explicitly public ingress
  • EU data residency with infrastructure redundancy
  • Regular security assessments and monitoring
  • Incident response procedures with 72-hour notification
  • Compliance with GDPR and applicable data protection laws

Mochabug is committed to pursuing additional security certifications including SOC 2 Type II and ISO 27001.

6. Confidentiality

Each party shall protect the other’s Confidential Information with the same degree of care it uses for its own. Confidential Information may be shared only with employees or contractors who need to know it and are bound by confidentiality obligations. These obligations survive for three (3) years after termination.

7. Intellectual Property

All intellectual property rights in the Service, including software, interfaces, and documentation, are owned by Mochabug or its licensors. No ownership rights are transferred to the Customer. Mochabug may collect and use aggregated, anonymized usage data to improve the Service, provided it contains no identifiable information.

8. Plugin Development and Acceptable Use

8.1 Overview

The Service may allow users to create or upload custom modules, scripts, or integrations (“Plugins”). Plugins may execute within the Mochabug Cloud under your credentials and permissions. Plugins must be purposeful and may not perform actions beyond their declared functionality.

8.2 Ownership and License

You retain ownership of your Plugins. By uploading or executing a Plugin, you grant Mochabug a non-exclusive, worldwide, royalty-free license to host, execute, and review the Plugin as needed for security and maintenance. Mochabug may remove, disable, or restrict any Plugin that violates these Terms, poses a security risk, or is otherwise deemed harmful.

8.3 Prohibited Use

Plugins may not be used to:

  • Conduct crypto mining or blockchain computation
  • Perform scanning, penetration testing, or data harvesting without consent
  • Send spam or unsolicited messages
  • Host or distribute malware or harmful code
  • Circumvent billing or rate limits
  • Run persistent background processes solely to consume resources
  • Engage in illegal, unethical, or harmful activities

8.4 Security and Review

Mochabug may sandbox, scan, or remove Plugins to maintain security and compliance. Mochabug provides no warranty for third-party or community Plugins.

8.5 Indemnification (Plugins)

You agree to indemnify and hold Mochabug harmless from any claims, losses, or damages arising from your Plugins or related data processing.

9. Fees and Payment

Fees are specified in your Order Form or subscription plan. Unless otherwise stated, all fees are non-refundable and exclusive of taxes. Subscriptions renew automatically unless cancelled at least thirty (30) days before renewal. Failure to pay may result in suspension or termination of access. Late payments may incur interest at 2% per month or the maximum rate permitted by law.

10. Warranties and Disclaimers

10.1 “AS IS” Provision

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MOCHABUG EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
  • Warranties that the Service will be uninterrupted, timely, secure, or error-free
  • Warranties regarding the accuracy, reliability, or completeness of any content, data, or results obtained through the Service
  • Any warranties arising from the course of dealing, usage, or trade practice

10.2 Use at Your Own Risk

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE SERVICE IS AT YOUR SOLE RISK. MOCHABUG DOES NOT WARRANT THAT:

(a) The Service will meet your specific requirements or expectations
(b) The Service will be compatible with all systems, devices, or third-party applications
(c) The Service will be error-free, or that any errors, bugs, or defects will be corrected according to any specific timeline
(d) The Service will be free from viruses, malware, or other harmful components
(e) Data transmitted through the Service will be secure or not intercepted by unauthorized third parties
(f) Third-party integrations, APIs, or Plugins will function as expected or remain available

10.3 Limitation of Reliance

YOU ACKNOWLEDGE THAT YOU ARE SOLELY RESPONSIBLE FOR:

  • Maintaining adequate backups of your Customer Data
  • Verifying the accuracy and completeness of any outputs or results from the Service
  • Implementing appropriate security measures for your account and credentials
  • Testing the Service for suitability before relying on it for critical business operations
  • Ensuring compliance with applicable laws in your use of the Service

10.4 No Advice or Information Exception

NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY MOCHABUG, ITS EMPLOYEES, AGENTS, OR REPRESENTATIVES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

10.5 Exceptions to Disclaimers

Nothing in this Section 10 shall exclude or limit Mochabug’s liability for:

(a) Death or personal injury caused by Mochabug’s negligence
(b) Fraud or fraudulent misrepresentation by Mochabug
(c) Gross negligence or willful misconduct by Mochabug
(d) Intentional breaches of data protection obligations under the GDPR or applicable data protection laws
(e) Any other liability that cannot lawfully be excluded or limited under Swedish or EU law

11. Limitation of Liability

11.1 Total Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOCHABUG’S TOTAL AGGREGATE LIABILITY TO YOU OR ANY THIRD PARTY UNDER OR IN CONNECTION WITH THESE TERMS, THE SERVICE, OR YOUR USE THEREOF, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY YOU TO MOCHABUG IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

For free or trial users, Mochabug’s total liability shall not exceed one hundred euros (€100).

11.2 Exclusion of Consequential Damages

IN NO EVENT SHALL MOCHABUG, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

(a) Loss of profits, revenue, business, contracts, or anticipated savings
(b) Loss of use, data, goodwill, or reputation
(c) Business interruption or downtime
(d) Cost of procurement of substitute services
(e) Corruption or loss of data or information
(f) Failure to realize expected benefits or returns
(g) Any damages arising from third-party claims
(h) Any other pecuniary or non-pecuniary loss or damage of any kind

WHETHER OR NOT MOCHABUG HAS BEEN ADVISED OF, KNEW OF, OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

11.3 Causation and Scope

THE LIMITATIONS IN THIS SECTION 11 APPLY TO ANY LIABILITY ARISING OUT OF, IN CONNECTION WITH, OR RELATED TO:

(a) Your use of or inability to use the Service
(b) Any material, data, content, or information downloaded, accessed, or obtained through the Service
(c) Unauthorized access to, or alteration, deletion, or loss of your Customer Data
(d) Statements, conduct, or actions of any third party on or through the Service
(e) Any security incidents, breaches, or vulnerabilities
(f) Errors, bugs, defects, or malfunctions in the Service
(g) Suspension, termination, or modification of your access to the Service
(h) Failure of third-party integrations, APIs, or services
(i) Any Plugins created, uploaded, or executed by you or third parties
(j) Any other matter relating to the Service or these Terms

WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR ANY OTHER LEGAL THEORY, AND EVEN IF SUCH DAMAGES WERE FORESEEABLE OR MOCHABUG WAS ADVISED OF THE POSSIBILITY THEREOF.

11.4 Allocation of Risk

YOU ACKNOWLEDGE THAT THE FEES CHARGED BY MOCHABUG REFLECT THIS ALLOCATION OF RISK AND THAT MOCHABUG WOULD NOT PROVIDE THE SERVICE WITHOUT THESE LIMITATIONS. THESE LIMITATIONS SHALL APPLY EVEN IF ANY LIMITED REMEDY PROVIDED HEREIN FAILS OF ITS ESSENTIAL PURPOSE.

11.5 Separate Applicability

Each provision of this Section 11 is separable and independent. If any provision is held unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

11.6 Mandatory Exceptions

Notwithstanding the foregoing, nothing in this Section 11 shall exclude or limit Mochabug’s liability for:

(a) Death or personal injury resulting from Mochabug’s negligence or that of its employees, agents, or subcontractors
(b) Fraud or fraudulent misrepresentation
(c) Gross negligence or willful misconduct (grov vårdslöshet or uppsåt under Swedish law)
(d) Intentional or reckless violations of data protection laws, including the GDPR
(e) Liability for defective products under applicable product liability legislation
(f) Any other liability that cannot be excluded or limited under Swedish law, EU law, or other applicable mandatory law

11.7 Claims Procedure

Any claim under these Terms must be brought within twelve (12) months after the cause of action arises, or such claim shall be permanently barred, except where prohibited by applicable law.

12. Term and Termination

These Terms remain in effect during your subscription Term. Either party may terminate for material breach not cured within thirty (30) days of written notice. Upon termination, your access to the Service ceases and Mochabug will delete Customer Data per Section 5. Sections 5–8 and 10–18 survive termination.

13. Indemnification (General)

You agree to indemnify and hold harmless Mochabug, its affiliates, and personnel from any claims, damages, or losses arising out of:

(a) Your use of the Service in violation of law or these Terms
(b) Your Customer Data
(c) Third-party claims related to your actions or content

14. Compliance and Export Controls

You agree to comply with all applicable laws, including export control and sanctions regulations. The Service may not be used in jurisdictions or by individuals subject to EU, UN, or US sanctions.

15. Force Majeure

Neither party shall be liable for delays or failures caused by events beyond reasonable control, including acts of God, cyberattacks, labor disputes, or internet outages.

16. Notices

16.1 General Notices

Routine notices may be sent via email to your registered account address or posted within your Mochabug account dashboard. You are responsible for maintaining current contact information.

Legal notices, including notices of breach, termination, or claims, must be sent in writing to:

For Customer notices to Mochabug:

  • Email: legal@mochabug.com
  • Physical address:
    Mochabug AB
    Roslagsgatan 4
    113 55 Stockholm
    Sweden

For Mochabug notices to Customer:

  • Email: The primary account holder email address on file
  • Physical address: The billing address specified in your account

16.3 Notice Effectiveness

Notices are deemed received:

  • If by email: Twenty-four (24) hours after sending (or upon receipt of read confirmation, if earlier)
  • If by physical mail: Five (5) business days after posting via registered or certified mail
  • If posted in account dashboard: Immediately upon posting

16.4 Support Inquiries

For non-legal support inquiries, please contact:

For Enterprise customers with dedicated Discord channels, critical issues may also be reported via your assigned channel for expedited response.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of Sweden, and disputes shall be subject to the exclusive jurisdiction of the courts of Stockholm, Sweden.

18. Miscellaneous

Entire Agreement – These Terms, together with the Order Form, DPA, SLA, and AUP, constitute the entire agreement between the parties.

Severability – If any term is found invalid, the remainder remains enforceable.

No Partnership – Nothing herein creates an agency, joint venture, or partnership.

Assignment – You may not assign or transfer these Terms without Mochabug’s written consent.

Waiver – Failure to enforce any provision does not constitute a waiver.

Contact Information

Mochabug AB
📧 support@mochabug.com
🌐 https://www.mochabug.com
🏢 Roslagsgatan 4, 113 55 Stockholm, Sweden